This Privacy Policy governs the manner in which Company/ELAN Group and its agents and affiliates collect, use, maintain and disclose information collected from users of our Website and Microsite. Company/ ELAN Group is committed to maintain the privacy and accuracy of information that has been provided on this Site. All information is provided with the complete knowledge of owner and appropriate measures have been taken to ensure that user’s credentials are not misused, accidentally destroyed and/or lost within the environment of Company/ ELAN Group. Though care has been taken in the production of information on this Website, Company/ ELAN Group will not be responsible and accept any liability for loss incurred in anyway whatsoever, by anyone who may seek to depend on the information contained herein.

What this Privacy Policy Covers:

• This Privacy Policy covers our usage of personally identifiable material that is shared by you on our Website. This Policy also covers treatment of any personally identifiable information shared with us.
• The Privacy Policy Covers personally identifiable material that may be collected through the use of any app owned and operated by Company/ ELAN Group.
• This Privacy Policy does not apply to the activities of organizations not owned or controlled by us, or to people who are not employed or managed by us as also in respect of information required to be shared with public/private authority by operation of any Applicable Law, court order or direction.

Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Website anonymously. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Website related activities.

Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means the type of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies: Our Website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert the Users when cookies are being sent. If they do so, note that some parts of the Website may not function properly. This is a standard operating procedure that is used across the internet.

How we collect and use collected information:

• We use your personal information only for providing and improving the Website. By using the Website, you, the User agree to the collection and use of information in accordance with this Privacy Policy.
• We compile personally identifiable information when you, the User submit the enquiry form on our Website or through interactions with our apps.
• While using our Website, we may ask you, the User to provide us with certain personally identifiable information that can be used to contact or identify you, the User and you, the User consent to be contacted. Personally identifiable information may include but is not limited to your (User) name. This consent will override the DNC/NDNC.
• When you submit a form, we ask for your name, email address and phone number apart from what you, the User mention in your (User) comments. Once the form is submitted and it reaches us, the information provided by you is saved in our database and is not shared with any third party(ies).
• We use this information to revert to your (User) query and future reference, and to contact you about products & services.
• Like many site operators, we collect information that your (User) browser sends whenever you (User) visit our Website. This log data may include information such as your (User) computer’s internet protocol, IP address, browser type, browser version, the pages of our Website that you (User) visit, the time and date of your (User) visit, the time spent on those pages and other statistics.
• Technical details such as device information, location and network carrier when you (User) use our mobile app.

Company/ ELAN Group may collect and use User’s personal information for the following purposes:

• To improve customer service: Information provided by Users helps us respond to the customer service requests and support needs, more efficiently.

To improve our Website:
We may use feedback provided by the User/s to improve our products and services.
To run a promotion, contest, survey or other Website feature.
To send the User/s information they agreed to receive about topics of interest to them.
To send periodic emails.

The following information is collected:

• Information about you (User) - Your (User) personal information such as your (User) name, gender, age, images, contact/ postal address, telephone, email id, nationality and content..
• Our interactions with you (User) - A record of any interactions and correspondence between us such as any interactions you (User) have with our team members and any interactions with us online or posts that refer to us on social media;
• Survey information - Your (User) responses to customer surveys conducted by us or on our behalf;
• Your (User) use of our Website, apps and social media platforms - Details of your (User) visits to our Website, your use (User) of social media platforms and our mobile applications and other information collected through cookies and other tracking technology including information that you (User) look at.
• Online Identifiers - such as your mobile device advertising identifier and geo-location data when using any Company’s/ ELAN Group’s mobile application.
• Geo-location data is used during registration process with Company’s/ ELAN Group’s apps to assist with delivering location specific services.

How we protect User’s information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of User’s personal information and data stored on our Website. As with data security, there are limits to its effectiveness, and we indemnify ourselves in the event of an attack that is difficult to defend against. We also will do our best to retrieve any data that is lost as per available resources.

Sharing personal information of Users: We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding User’s with our subsidiaries, our business partners, trusted affiliates and advertisers for the purposes outlined above. We share personally identifiable information to other companies or people only if:- 1. We have consent to share the information; or we may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders/summons/directions, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. 2. We find that your (User) actions on our websites violate the Terms of Service.

Changes to this Privacy Policy: Company/ ELAN Group shall update this Privacy Policy at its sole discretion. Users are advised to check this page for any changes in the Privacy Policy and to stay informed about how the personal information of the Users is protected by us. The User’s hereby acknowledge and agree that it is their responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms: By using this Website, the Users signify their acceptance of this policy as may be modified from time to time. The Users are advised not to access this site if they do not agree to our Privacy Policy. The abovementioned Privacy Policy shall be applicable for the information and data collected by our call centres as well. The content and design of the Website are the exclusive property of Company/ ELAN Group. No person can use or reproduce or allow any other to use or reproduce any image or logo (such as the name) for any reason without prior written consent from Company/ ELAN Group. The use of content on this Website without permission is prohibited.

Contacting us: If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at: Company/ ELAN Group, Gurugram, Haryana, India (__________________________). We thank you for your patience and understanding.